Personal Support

The family support team work with those who are struggling with everyday challenges in their own home.  They will work with the whole family to find their own resolutions and to create an environment that supprts all their personal growth.


Anyone can refer a family to the team as long as they have their permission first.  Many of our referrals come from our statutory partners if they identify a family needs additional and consistent support.  We are not a time limited service but do set outcomes with the family to prevent ongoing support that isn’t beneficial to positive move on.   We actively encourage self referrals and can be flexible how we take these.  If a family wishes to refer themselves over the phone they can do this.

For external referrals we ask that you complete the referral form.

We aim to make contact with all new referrals within 5 days.

Families can be complex and challenging at the best of times.  When there is additional pressure such as low income, housing issues, relationship difficulties, domestic abuse and mental health challenges, seeing a brighter future is often just a pipe dream.

Our support plans are bespoke to each family according to their needs and wishes.  We work together in partnership to prioritise areas to address. We appreciate that what we see as ‘pressing’ isn’t always how the family see it and recognise the importance that for good outcomes the family or parents need to take ownership over their development.

Many people we see have experienced trauma so making changes can be particularly difficult.  Changes take time and only happen when someone can understand the reason behind it and have the desire to try new things.

Each member of the family unit is important so we aim to take into account all their needs and wishes.

Family Days

Having children can be isolating and its common that people lack friendships and socialisation.  Our Family Days are run in the community and aim to reduce boredom, feelings of loneliness and isolation. We have sessions for the whole family and activities that promote development of the children with their parents.

HYPA –  Helping young people participate in  activities.

Lots of the children we see have fewer opportunities than they should have so we will support in accessing out of school groups and clubs.  For more information please refer using the attached form.